*** This exact artwork will be packed into a strong cardboard box and sent by express delivery service ***General
When making an order, please, select your country from the countries list on the separate product's page to calculate and add the shipping costs. If your country is not on the delivery list, please, write us first. Please, note, that the delivery costs are always paid in advance together with the artwork cost.
We offer FREE-UK delivery for our artworks.
All artworks are delivered with a certificate of authenticity (when appreciating) and invoice. For international sales also insurance costs can be included (depends on the type, size, and cost of the artwork).
In other cases, the artwork is always delivered at the expense of the buyer. When you, as a customer, are located in a country that is either not the UK, we advise you to check directly with customs duties in the country where any delivery address is located. It helps understand what duties or other charges may be imposed. Please, note, you are solely responsible for complying with any import laws and requirements which apply to the country where the delivery address is located.
So, in case of non-UK delivery, in addition to the actual purchase price of the artwork, you will be solely and fully responsible for any and all tax/duty costs, fees, liabilities, handling charges, additional insurance that may arise or apply to your order and international delivery.Delivery times
Delivery times are estimates but usually takes from 2 to 5 working days thanks to express delivery service. However, sometimes it can delay because of the Customs process (for international delivery) or transport delays what is usually reported in real-time.
If you have any queries about shipping please contact us: https://tonera.gallery/contacts
We generally dispatch the artworks within 10 working days after receipt of payment. If for some reason we are unable to dispatch the exact artwork you have ordered, do not worry, then we will refund the full sum paid for that item or offer you an alternative one.Delivery information when making an order
Please, pay attention, that you are responsible for accurate delivery information during making orders and purchases. Where you have not made any arrangements to take delivery and delivery has been attempted then, unfortunately, you will be responsible for any additional delivery charges incurred. All items are sent by recorded (signed for) delivery, so, please, note, it will require a signature upon receipt.Packages types
Depends on the artwork there are a few packages types possible: cardboard boxes for paintings, textile artworks, strong cardboard boxes or plywood boxes for sculptures and furniture, etc. As usual, the package type is mentioned in the description on the product page. Receiving
When you receive your order, please, carefully examine both the package (before it is opened) and the product for any damage after opening. If there is any damage whatsoever or a package shows signs of damage before it is opened, we highly recommend that you sign for the parcel "'Received Damaged" and please contact us: https://tonera.gallery/contacts
If you have any queries about shipping and delivery please contact us: https://tonera.gallery/contacts