*** This exact artwork will be packed into a strong cardboard box and sent by express delivery service ***
Hello dear Collector.
Welcome to TONERA. We appreciate a lot that you decide to purchase a piece of art and we are so glad to see you are a true art lover as we also are. The delivery of art is a unique process that may have special needs for packaging and documentation, which means the sender should retain expertise in this field.
Sometimes the shipping of the artwork has the same value as the artist creating and art collecting processes. So it is extremely important to meet all possible questions we both can meet regarding the shipping in advance. Here you will find the necessary information about shipping, package, dispatching, and delivery times, papers, and customs duties (in case of international purchases).
We will try to do our best and always keep in touch helping with all questions you may have. Feel free to ask us. We are sending our artworks worldwide regularly and can advise you on the most common questions.ACCURATE DELIVERY INFORMATION
Please, pay attention to place accurate delivery information during making orders and purchases. It helps plan correct delivery arrangements and exclude additional delivery charges incurred in case of incorrect details of address or contacts. Most items are sent by signed for delivery, so, please, also note, it could be required a signature upon receipt.GENERAL
When making an order, please, do not forget to select your country from the countries list on the separate product's page to calculate and add the shipping costs. If your country is not on the delivery list, please, write us first. Please note that the delivery costs are paid in advance together with the product cost. Every product's page consists of the possibility to add delivery fees to a chosen destination country, by choosing it from the drop-down list.FREE DELIVERY
We offer FREE-UK
delivery for our products at any price for collectors based in the UK.
We also offer FREE WORLDWIDE
delivery for international orders equal to or above £1000 / €1170 / $1355. If you order equal to or bigger than mentioned sum, please, choose the FREE-UK from the country list regardless of the country of destination before the order placing and there will be no delivery rates applied.IMPORTANT NOTE
: In other cases excluded from the two above, the product is always delivered at the expense of the buyer.DELIVERY TIMES
Delivery times are estimates but usually takes from 2 to 5 working days thanks to express delivery service. However, sometimes it can delay because of the Customs process (for international delivery) or transport delays what is usually reported in real-time.
If you have any queries about shipping please contact us: email@example.com or here
We generally dispatch the product within 2-10 working days after receipt of payment depends on the exact products. In most cases, there are 2-5 working days for dispatch. If for some reason we are unable to dispatch the exact product you have ordered, do not worry, then we will write you directly in advance and refund the full sum paid for that item or offer you an alternative one.FOR INTERNATIONAL COLLECTORS: VAT, CUSTOMS DUTIES, COURIER FEES
When you, as a customer, are located in a country that is either not the UK, we advise you to check directly with customs duties in the country where any delivery address is located. It helps understand what duties or other charges may be imposed.
Customs duty and import charges are often called government charges as they are imposed by the government in every country and are outside of our control. Please, learn more info about International Delivery and Customs Duties, and find approximate calculations for some countries we provided here: https://tonera.gallery/delivery
It also can be temporary delivery delays and longer custom processes in the EU now and we will appreciate your patience and are ready to help with papers in any way we can.
If you will meet difficulties during the customs papers completing or will have more questions, please do not hesitate to get in touch with us by firstname.lastname@example.org. We will definitely try to help.SUPPORTED DOCUMENTS FROM OUR SIDE
All arty interior products are supported by a signed Certificate of Authenticity, Letter from Artists, Invoice, Delivery Labels, and filled Pro forma/Commercial invoices need to Customs in case of International Delivery.PACKAGES TYPES
Depends on the product there are a few packages types possible: cardboard boxes for paintings and wall art, strong cardboard boxes or plywood boxes for sculptures and arty design products, etc. As usual, the package type is mentioned in the description on the product page or can be described on-demand. All packages types are strong, safe, and protected.RECEIVING
When you receive your order, please, carefully examine both the package (before it is opened) and the product for any damage after opening. If there is any damage whatsoever or a package shows signs of damage before it is opened, we highly recommend that you sign for the parcel "'Received Damaged", take photos, and please contact us as soon as possible via email@example.com or here
If you have any queries about shipping and delivery please contact us: firstname.lastname@example.org or here
If needed, also, please, learn our Return Policy